Microsoft

In it's EXTREME effort to ensure that the customer is a recognized individual and that they are a recognized company, MICROSOFT will repeat your name and their name to the point of sickness.


Technical Specialist Prichart, although a lovely individual who likes the problem solving aspect of his job (I know this as I asked him what he likes about working for MICROSOFT.), was quite annoying with his CONSTANT repetition. After a couple of rounds, I said:

Look Prichart, I know you work for Microsoft and I know you know my name so let's cut the crap. I know they tell you to repeat, but honestly it does not make me feel important. Instead, it is annoying the hell out of me and it feels like you are talking down to me.

After the above was stated, I was referred to as ma'am. This was too damn funny! When the problem was finally resolved, Prichart forwarded my call to his supervisor who pulled the same crap. He too was told off.

In the end, I did rate MICROSOFT 10 on service, but suggested that they cease their annoying repetition of names. I think any individual can keep track of their name as well as that of MICROSOFT!

Satisfied but annoyed customer. ~ 6/16/06